Netflix down for at least five hours

Internet movie rental company Netflix suffered a site outage beginning at 7 a.m. PDT Monday, and the company doesn't know when it will have the problem fixed, a Netflix spokesman said.

Customer service personnel told CNET News.com that they were told the site was undergoing routine maintenance when something went wrong, information they then passed on to customers. That is incorrect, according to Steve Swasey, the company's director of corporate communications. He said he couldn't discuss the causes but that it had nothing to do with site maintenance.

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